The client agrees to the following terms:

 

In & Out Pet and its employees will provide services as outlined in this agreement in a dependable and trustworthy manner. In consideration of these services, the client expressly waives any claims against In & Out Pet or its employees, except in cases of gross negligence on the part of In & Out Pet.

 

In & Out Pet will work with most animals in the yard, but will not work around aggressive animals. If access to the yard is obstructed by an aggressive animal, the client will still be charged for the visit.

 

Please ensure the gate is free of obstructions and unlocked. If access to the yard is not possible, the client will still be charged for the visit.

 

In & Out Pet agrees to disinfect all boots and tools after each visit to maintain a safe environment for the client and their animal. Waste will be bagged and placed in the client's trash can.

 

Specific time requests cannot be accommodated, but a two-hour window is acceptable. In & Out Pet will not be liable for any keys that the client requests to be mailed.

 

Business and visiting hours are from 8 a.m. to 5 p.m. Services are typically completed during these hours, unless there are delays.

 

In & Out Pet reserves the right to deny or terminate service due to safety or financial concerns, or if there are inappropriate or uncomfortable situations.

 

The client is responsible for arranging snow removal, as visits cannot be made in snow-covered driveways or walkways for safety reasons.

 

If the client will be away and wishes to pause the service, they should inform In & Out Pet.

 

Services scheduled on holidays or during bad weather will be rescheduled for the day before or after. If pet waste cannot be collected due to snow, the client will still be billed. Failure to provide written notice of cancellation or refusal of service will result in charges.

 

Payment is due before services are rendered, unless the client is on a monthly billing cycle. Late payments will incur a $20 fee, and accounts more than 90 days late will be canceled and sent to collections.

 

Clients may discontinue or change services at any time with written notice. If service is discontinued within 60 days of the start date, the client will be billed at an adjusted rate along with any outstanding services rendered.

 

Cancellations must be made at least 24 hours before the scheduled visit to avoid charges.

 

Please email any necessary information about the property, such as locked gates, gate latching issues, gated communities, or security systems.