Policies and Procedures

The client hereto agrees as follows:

 

  1. In & Out Pet and its employees agree to provide services stated in this agreement in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against In & Out Pet or its employees, unless arising from gross negligence on the part of In & Out Pet.

  2. In & Out Pet will work with most animals in the yard; however we will not work around aggressive animals. If we cannot access your yard because of an aggressive animal, you will still be charged for the visit.

  3. Please be sure the gate is free of any obstructions (i.e. snow or lawn furniture) and is unlocked. If we cannot access your yard, you will still be charged for the visit.

  4. In & Out Pet agrees to disinfect all boots and tools after each visit to guarantee a safe environment for you and your animal.

  5. In & Out Pet will bag all waste and will place it in your trash can.

  6. In & Out Pet will not accept time specific calls as we cannot guarantee specific times accurately. A two hour window is acceptable.

  7. In & Out Pet will not be responsible for any keys the client has asked to be mailed.

  8. Business and visiting hours fall between the hours of 8 a.m. and 5 p.m. and services are usually completed during this time unless we are behind schedule.

  9. In & Out Pet reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

  10. Client is responsible for making arrangements for snow removal. Visits may not be made in snow covered driveways and/or walkways because of safety concerns.

  11. Please let us know if you and your animal will be away and would like to put your service on hold.

  12. If your scheduled service day falls on a holiday or there is bad weather, we will reschedule for either the day before or the day after. If there is snow on the ground and we cannot get all/any of the pet waste you still will be billed for the service. If you cancel services without written notice, we show up to pick up pet waste and/or you refuse service you will still be charged.

  13. Payment is expected before services are rendered, unless client is on a monthly billing cycle.

  14. If you are late on monthly payment you will be charged a $15 late fee, if you are more than 90 days late on your monthly payment your service will be canceled and your account will be sent to collections.

  15. You may discontinue your service or change your service at any time. Please give us written notice so that we may make those changes. If you discontinue service within 60 days of start of new service date you will be billed at the readjusted rate of the one-time pickup quote plus what services rendered that are out standing and will be added to your final bill.

  16. Cancellations must be received within 24 hours of scheduled visit or you will be charged the fee for that visit.

 

Please email any information about your property. (ie. locked gate, gate latching problems, gated community, security system):

Terms & Conditions Agreement

FIND​ US
OPENING HOURS

MONDAY-SATURDAY

8am-5pm​

SUNDAY

Closed

 

State of Nevada Lic #NV20181439106

Washoe County Lic #W001345A

Sparks Lic #S082152A

Reno Lic #R145832A

VEIW LICENSES

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© 2009 by In & Out Pet LLC. 

ADDRESS

P.O. Box 7768

Reno, NV 89510
info@inandoutpet.com
T / 775-954-3858